East Coast – Headquarters
1390 Welsh Rd
North Wales, PA 19454
475 Victory Ln
Springboro, OH 45066
3162 E La Palma Ave
Anaheim, CA 92806
Common queries answered
Frequently asked Questions
We sell primarily through our distribution partners. Contact us at (888) 235-2097 for Broadband or (800) 523-6075 for Datacom and we will provide a quote right a way and get your order started with a trusted partner near you.
We ship all stocked items ordered by 4pm EST the same day from our warehouse in Springboro, Ohio. Orders received after 4 pm ship the next business day. Orders are shipped UPS Ground and take 1 – 4 days for delivery.
You may return most new, unopened items within 30 days of delivery for a full refund minus the shipping costs. Custom made items and medical products are non-returnable and we do not offer refunds. If you received a damaged or defective item, we’ll ship you a replacement of the exact item and of course, we’ll pay the shipping costs. Simply contact us at (888) 235-2097 for Broadband or (800) 523-6075 for Datacom to submit a request for a Return Merchant Authorization number (RMA), ship the item to us and we will repair or replace the defective item.
If you are receiving a refund you can expect it within four weeks, however, in many cases, you will receive a refund sooner. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
Contact us at (888) 235-2097 for Broadband or (800) 523-6075 for Datacom and provide the correct shipping address. Be sure to contact us before 4 pm EST to make changes. Orders leave our warehouse soon after 4 pm.
After your order ships you will receive an email including a UPS tracking number.
Contact us at (888) 235-2097 for Broadband or (800) 523-6075 for Datacom and a friendly, expert right here in the U.S. will assist you.
Yes, we ship all over the world. Contact us at (888) 235-2097 for Broadband or (800) 523-6075 for Datacom to learn more about shipping outside the U.S.
How embarrassing. That almost never happens and we’ll ship out the correct product immediately. Contact us (888) 235-2097 for Broadband or (800) 523-6075 for Datacom and we’ll ship you the correct products and get you a shipping label to return the products we shipped in error.
Please send your return items to:
Returns Department/RMA #
475 Victory Dr
Springboro, Ohio 45066
Once we receive the item(s), we’ll issue a refund to your original payment method.
Yes of course. Contact us at (888) 235-2097 for Broadband or (800) 523-6075 for Datacom before 4 pm EST to make changes to your order. Orders ship the same day from our warehouse soon after 4 pm so be sure to contact us as soon as possible.